Questions & Answers

Q: What is a browser?
A: A browser is the software application that everyone uses to “surf” the Internet and view other websites/pages. Most people use Internet Explorer commonly referred to as IE and others use AOL, Netscape, Firefox and Mozilla… and now the TUKI Kid Safe Browser for kids.

Q: Does this software work with any Internet connection?
A: Yes, our TUKI software works on ALL Internet connections, but performs much better on “high speed” Internet access, such as cable through a modem and DSL connections, typically called “broadband connections”.

Q: Does any other company offer a “Kid Safe browser”?
A: We are the only company that we know of that offers a “themed” Kid Safe browser that offers both safety and educational features. Our vision is to not ONLY protect kids with underlying technology, but to also empower parents and children with educational material.

Q: What if I already have an Internet filter?
A: Our software will work with any other Internet filter or parental control software now installed on your computer. By installing our TUKI Kid Safe browser your kids will have even more added protection along with great educational content.

Q: Can I install the product on more than one computer?
A: Yes, you can install the product on multiple computers. Protect your child on every computer they use. You can install our software using your private account on all of your computers EVEN if they are at located in different households. Don’t forget to install it at the grandparents house too. We are the only Internet filter that allows this to happen and your account settings will be recognized on the multiple computers as well!

Q: When I install your software what happens to my normal browser? Can I still surf the Internet?
A: After you install our software it places a separate icon for your new Kid Safe browser on the desktop and does not effect the browser you regularly use at all. Additionally we bundle a “parent filtered” browser with the kid’s browser, due to overwhelming requests from thousands of our customers. The parent browser has its own icon on the desktop also.

Q: Will your software run on a Macintosh computer?
A: Regretfully … at this time, no. Our software was built on the Microsoft platform and is tested to run on computers with Windows operating systems (Windows 98 Second Edition, Windows ME, Windows XP Home and Professional).

Q: What is the purpose of your “themes”?
A: We realize that not all kids like sports, art or even math. Our goal is to appeal to kids of ALL ages and genders as well as give them things to change and explore. So, we created different themes to meet the varying interests of your children in areas of safety and entertainment. Each theme has a different look and feel as well as different content. We are continually surveying our customers to learn more of their interests that are educational, subject based, sport based, affinity based and theme based. If you have a suggestion, please let us know by sending an email to support@tuki.com.

Q: If you offer this great product for free, how do you make money?
A: There are 3 simple answers to this question and we have no hidden agenda, so here are the facts:

1. We want to provide basic Internet safety protection for children of all ages across the planet, regardless of any parent’s or guardian's ability to afford it. We are currently seeking corporate sponsors to help subsidize our 100% free Internet filter as well.

2. We believe that if we provide you and your family a tool to protect your most valuable possession, your children, we will gain your respect and trust and eventually you will purchase other goods and services from us.

3. And, last but not least, we are going to politely ask you to invest in our "premium" version that is called the “TUKI Kids Club™”. This is an exclusive kids Internet club, which will enhance your TUKI Kid Safe browser experience and provide the needed funds to expand our company. Our goal is to continue offering one of the world's safest, most educational and entertaining Internet environment to kids worldwide.

Q: What is the “Internet Protection Module?
A: This is what we call the IPM. It is a software program that, when turned on, forces children to ONLY use the Kid Safe browser, eliminating the risk of them launching another browser to surf unprotected.. This feature has an on-off switch and is set to the defaulted mode of OFF. Parents who want to take advantage of this feature will have to turn it on in the parent administration panel.

Registration:

Q: Do I have to add all of my family members during the initial registration process?
A: No, only the parent information is required during the registration process. You can add additional family members later through our Parent Administration Panel.

Q: How long will it take to download the kid safe browser?
A: The file size is approximately 6 MB, which takes about 20 minutes on a dial-up connection and 2 minutes using cable or DSL.

Q: Can I install the product on more than one computer?
A: Yes, you can install the product on multiple computers. Please access our Download Center located in the Parent Administration Panel.

Login:

Q: When I start the browser, the Parent Login window is asking for a username and password. I don't know what they are. What do I do?
A: If you completed the entire registration process, you should have created a parental username and password. You should have also received a "Welcome" email with the username and password for the parental account, as well as any child accounts created during the registration process.

If you don't remember creating a username or password, from the Parent Login window, select the "I don't have a username. I need to Register!" button. You will be required to enter a "Registration Code". Select the code from the list provided for the browser type you are registering

After completing the remaining registration information, you will be taken back to the Parent Login window to enter your parental username and password.

Q: I cannot login to the Parent Administration Center. What do I do?
A: If you are having trouble logging in, then please try one of the following:

Make sure that you still have an active Internet connection established.
Your password is case sensitive. Make sure that you are capitalizing any letters that were set with capitals when you registered for your account.
Check to make sure that the 'Caps Lock' key is not on. Your password is case sensitive.
Check to make sure that the 'Nums Lock' key is not on.
If you still cannot login, make a request by clicking the 'I forgot my username/password' and we will automatically email your information to the email address associated with your account.

Email:

Q: How do I remove an email from my Inbox?
A: There are a couple ways to remove an email.

Using your mouse right-click button - move the mouse over the email message and right-click the mouse. You will be given several options. Select 'Delete' to remove the email.
Using the tool-bar - select the email by clicking it with the left mouse button. Then select the 'Discard' icon on the toolbar to remove the email.
Using the tool-bar, after opening - open the email by double-clicking it with the left mouse button. Then select the 'Discard' icon on the toolbar to remove the email.

Q: What is the 'Sent Messages' Tab for?
A: A copy of each email you send is placed in this folder. You can delete these at any time or keep them for future reference.

Q: What is the 'Drafts' Tab for?
A: You may want to compose an email, but not send it right away. You can save an email message that you are creating as a 'draft' and then later edit it and send it. At any time while you are creating an email message, you can select this button to save the email message for future editing/sending. The message is then saved in the 'Drafts' folder.

Q: What does the paper clip attached to the icon beside an email message mean?
A: It indicates that there is a file attached to the email message. Open the email and at the bottom of the page you will see the attachments section. You can open or save the attachments.

Q: What is the 'Non-Buddy' Tab for?
A: Any email that you receive from someone that is not in your buddy list, is placed in the 'Non-Buddy' folder.

Q: I have received an email from someone not on my buddy list. How do I add this person to my buddy list?
A: There are two ways to add this person to your approved buddy list:

Parent available, add immediately - Your parent must perform the following: Double-click the email, select the radio button for the 'Enter Password', and enter the parent admin password. The email message will then open. Select the 'Add to Buddy List' button to have this person added to the child's approved buddy list.
Parent Not available, make an email request - You can send an email to your parent requesting that they add the sender of this email to your buddy list. Just double-click the email, select the radio button for 'Email Request to Parent'. Your parent will be sent an email message with easy instructions for adding this person to your buddy list. Of course your parent can still choose to not add this person if they so desire.

Q: How often does my Inbox get updated with any new email messages sent to me?
A: A check for any new email messages is performed every time you open the email window.

Q: What is my child's email address?
A: Your child's email address is their username@iq2u.net.

Again, thank you from all of us at Children's Educational Network.

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If for any reason within the next 60 days, you are not satisfied with your membership to The Ultimate Kids Internet simply contact us and we will return 100% of your money. We know this product works... It works for us and for people from all over the world. You can be sure that you are downloading software that we back 100%!